On Differences in How Operations and Supply Chain Managers Approach Quality Management
Keywords
supply chain quality, quality management, production management, operations management, supply chain management
Abstract
In this research, we administered surveys to operations and supply chain managers from different companies to better understand how they approached quality management. The underlying research question was whether the increased emphasis in supply chain management in the workplace had implications for how quality management is practiced and how quality-related values are emphasised. We found that those who identified themselves as supply chain managers utilised and emphasised quality tools and values to a greater extent than those who identified themselves as operations managers. The tools emphasised by supply chain managers included benchmarking, complaint resolution, design for the environment, ERP, supplier development, focus groups, and supply chain management. The primary theoretical implication of this study is that there exists an emerging field that we can term ‘supply chain quality’. This study provides a preliminary outline of the domain of this field.
Original Publication Citation
"On Differences in How Operations and Supply Chain Managers Approach Quality Management", International Journal of Production Research, Volume 46, Pages 6933-6944, Taylor and Francis, 2008.
BYU ScholarsArchive Citation
Foster, S. Thomas and Ogden, Jeffrey, "On Differences in How Operations and Supply Chain Managers Approach Quality Management" (2008). Faculty Publications. 8746.
https://scholarsarchive.byu.edu/facpub/8746
Document Type
Peer-Reviewed Article
Publication Date
2008
Publisher
International Journal of Production Research
Language
English
College
Marriott School of Business
Department
Marketing
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