Mitigation of Cognitive Bias with a Serious Game: Two Experiments Testing Feedback Timing and Source

Keywords

Cognitive Bias, Confirmation Bias, Feedback, Fundamental Attribution Error, Training Game

Abstract

One of the benefits of using digital games for education is that games can provide feedback for learners to assess their situation and correct their mistakes. We conducted two studies to examine the effectiveness of different feedback design (timing, duration, repeats, and feedback source) in a serious game designed to teach learners about cognitive biases. We also compared the digital game-based learning condition to a professional training video. Overall, the digital game was significantly more effective than the video condition. Longer durations and repeats improve the effects on bias-mitigation. Surprisingly, there was no significant difference between just-in-time feedback and delayed feedback, and computer-generated feedback was more effective than feedback from other players.

Original Publication Citation

"Dunbar, N. E., Jensen, M. L., Miller, C. H., …, & Schuetzler, R. M. (2017) Mitigation of Cognitive Bias with a Serious Game: Two Experiments Testing Feedback Timing and Source, International Journal of Game-based Learning, 7(4), pp. 86–100."

Document Type

Peer-Reviewed Article

Publication Date

2017

Permanent URL

http://hdl.lib.byu.edu/1877/8391

Publisher

International Journal of Game-based Learning

Language

English

College

Marriott School of Business

Department

Information Systems

University Standing at Time of Publication

Assistant Professor

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