Keywords

service design, experiential learning, design, development, implementation, museum, double diamond framework, design thinking

Description

The purpose of this project was to design, develop, and teach a 1.0-credit workshop-style course titled “Introduction to Service Design” that was housed in the Instructional Psychology & Technology Department (IP&T) in the McKay School of Education. The course was offered to graduate students in IP&T and undergraduate students from Brigham Young University who were interested in taking the class. The course was structured following the Double Diamond Framework; the goal of the course was to provide a hands-on service design experience for BYU students. For this purpose, we worked for the Bean Museum on campus with the goal of improving the museum's experience. To do so, we embarked on a process involving research activities, data analysis activities, ideation, prototyping, and testing geared towards successful implementation.