Keywords

moral stress, fatigue, job satisfaction, turnover

Abstract

Moral stress is an increasingly significant concept in business ethics and the workplace environment. This study compares the impact of moral stress with other job stressors on three important employee variables—fatigue, job satisfaction, and turnover intentions—by utilizing survey data from 305 customer-contact employees of a financial institution’s call center. Statistical analysis on the interaction of moral stress and the three employee variables was performed while controlling for other types of job stress as well as demographic variables. The results reveal that even after including the control variables in the statistical models, moral stress remains a statistically significant predictor of increased employee fatigue, decreased job satisfaction, and increased turnover intentions. Implications for future research and for organizations are discussed.

Original Publication Citation

"The Impact of Moral Stress Compared to Other Stressors on Employee Fatigue, Job Satisfaction, and Turnover: An Empirical Investigtion", Journal of Business Ethics, Edition 3, Volume 110, Pages 377-391, Springer, 2012

Document Type

Peer-Reviewed Article

Publication Date

2012

Publisher

Journal of Business Ethics

Language

English

College

Marriott School of Business

Department

Marketing

University Standing at Time of Publication

Full Professor

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Marketing Commons

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