Keywords

information systems continuance, mobile commerce, structural equation modeling

Abstract

Consumers’ use of mobile data applications is expected to rise significantly in the next few years. While user acceptance and adoption of mobile applications have received growing interest from IS researchers, only a paucity of studies have focused on user continuance behaviors in the mobile commerce context. Studying the IS continuance behavior of 147 registered users of an information-oriented mobile application, this research extends the general model of IS continuance to include a number of explanatory antecedents: information quality, system quality, process quality, and hedonic value. The enhanced framework makes a significant contribution to the theory of IS continuance intention, and at the same time, it offers implications to mobile service providers for creating high quality mobile applications for consumers.

Original Publication Citation

"Understanding Information Systems Continuance for Information-Oriented Mobile Applications", Communications of the AIS, Edition 9, Volume 30, Pages 127-146, Association for Information Systems, 2012

Document Type

Peer-Reviewed Article

Publication Date

2012

Publisher

Communications of the Association for Information Systems

Language

English

College

Marriott School of Business

Department

Information Systems Management

University Standing at Time of Publication

Full Professor

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