Keywords
human-computer interaction, fraud, mouse movements
Abstract
The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users’ mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.
Original Publication Citation
Hibbeln, M., Jenkins, J. L., Schneider, C., Valacich, J. S., Weinmann, M. (2014) “Investigating the Effect of Insurance Fraud on Mouse Usage in Human-Computer Interactions”, International Conference on Information Systems, Auckland, New Zealand, December 14-17.
BYU ScholarsArchive Citation
Hibbeln, Martin; Jenkins, Jeffrey L.; Schneider, Christoph; Valacich, Joseph S.; and Weinmann, Markus, "Investigating the Effect of Insurance Fraud on Mouse Usage in Human-Computer Interactions" (2014). Faculty Publications. 9440.
https://scholarsarchive.byu.edu/facpub/9440
Document Type
Conference Paper
Publication Date
2014
Publisher
International Conference on Information Systems
Language
English
College
Marriott School of Business
Department
Information Systems Management
Copyright Use Information
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