Keywords
complex decision making, social comparison, knowledge sharing
Abstract
Individuals are turning increasingly toward web-based information sources as input for complex decisions. Gathering and evaluating decision criteria in an online context is enticing because of information availability and increased control over the process, but how do these factors impact performance? This study shows how an interaction effect between Social Comparison and Social Facilitation predicts and explains how decision making performance is influenced differently by an information consumption-only approach versus a consumeand- contribute approach. Results from an empirical evaluation indicate that publishing decision criteria and reasoning (e.g. in a forum, blog, or knowledge base) plays an important role in improving complex decision making performance.
Original Publication Citation
Twyman, N. W., Jenkins, J. L., Nunamaker, Jr., J. F., and Carl, K. (2011) “Knowledge Sourcing and Knowledge Consumption in Computer-Mediated Complex Decision Making”. Hawaii International Conference on Computer and Systems Sciences, Hawaii, January 4-7.
BYU ScholarsArchive Citation
Twyman, Nathan W.; Jenkins, Jeffrey L.; Nunamaker, Jay F. Jr.; and Carl, Katherine, "Knowledge Sourcing and Knowledge Consumption in Computer- Mediated Complex Decision Making" (2011). Faculty Publications. 9437.
https://scholarsarchive.byu.edu/facpub/9437
Document Type
Conference Paper
Publication Date
2011
Publisher
Hawaii International Conference on Computer and Systems Sciences
Language
English
College
Marriott School of Business
Department
Information Systems Management
Copyright Use Information
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