Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams

Keywords

crisis management, organizational resilience, adversity response

Abstract

Research on crisis management and resilience has sought to explain how individuals and organizations anticipate and respond to adversity, yet—surprisingly—there has been little integration across these two literatures. In this paper, we review the literatures on crisis management and resilience and discuss opportunities to both integrate and advance these streams of research. We identify unique lines of work on crisis and crisis management—crisis-as-an-event and crisis-as-process. We review complementary streams of research in the resilience literature and explore their implications for studies of crisis. Building on these reviews, we develop an integrative framework that is focused around key themes of both crisis and resilience, including capabilities for durability; organizing and adjusting; responding to major disturbances; and a feedback loop from these experiences. Following this, we offer a research agenda that centers on understanding and explaining the interaction between crisis and resilience as they occur in a dynamic process. We then discuss research opportunities that explore the dynamic relationship of resilience and crisis as it relates to leadership, time, complexity, and mindfulness. Finally, we note how researchers can consider the dark side of resilience.

Original Publication Citation

"Williams, T.A., Gruber, D.A., Sutcliffe, K.M., Shepherd, D.A., Zhao, E.Y. (2017). “Organizational response to adversity: Fusing crisis management and resilience research streams.” Academy of Management Annals, 11 (2): 733-769."

Document Type

Peer-Reviewed Article

Publication Date

2017

Publisher

Academy of Management Annals

Language

English

College

Marriott School of Business

Department

Marketing

University Standing at Time of Publication

Associate Professor

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