Keywords
experience, theme, service performance, perceived value of time spent, recommend
Abstract
We examined determinants (i.e., theming and service performance) and results (proclivity to recommend, enjoyment, perceived value of time spent) of structured leisure experiences. Structured leisure experiences were measured in terms of intensity of engagement (focus on unfolding narrative), absorption (focus on sensory stimuli), and immersion (focus on performance) during participation. Experience measures (n=310) reported by 168 young adults upon exiting a variety of leisure, recreation, and hospitality venues supported the research hypotheses.
Original Publication Citation
Hill, B., Freeman, P., Ellis, G., & Catalan, E. (2023, November). Theming, service performance, and downstream effects of subjective leisure experiences. 7 Experiences Summit, Auckland, NZ.
BYU ScholarsArchive Citation
Hill, Brian J.; Freeman, Patti; Ellis, Gary; and Catalan, Emily, "Theming, Service Performance, and Downstream Effects of Subjective Leisure Experiences" (2023). Faculty Publications. 8867.
https://scholarsarchive.byu.edu/facpub/8867
Document Type
Peer-Reviewed Article
Publication Date
2023
Publisher
7 Experiences Summit
Language
English
College
Marriott School of Business
Department
Experience Design and Management
Copyright Use Information
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