Towards a Better Understanding of Supply Chain Quality Management Practices

Keywords

supply chain quality management (SCQM), supply chain management, operations management, quality management, quality control

Abstract

This paper reports the results of a comparative study of quality tools and methods adoption by operations and supply chain managers. A survey was administered to both types of managers in the Western United States. Performing a Kruskal Wallis analysis, we found support for the hypothesis that operations and supply chain managers approach quality management differently. We found that operations managers tend to manage supply chains through procedural methods such as ISO 9000 and supplier evaluation. Supply chain managers tend to be more collaborative, emphasising supplier development and complaint resolution. We found that both types of managers adopted on the job training, data analysis, supply chain management, customer relationship management, project management and surveys. This paper represents another step in defining the field of supply chain quality management.

Original Publication Citation

"Does Six Sigma Improve Performance?", Quality Management Journal, Volume 14, Pages 7-20, American Society for Quality, Milwaukee, WI, 2009.

Document Type

Peer-Reviewed Article

Publication Date

2009

Publisher

Quality Management Journal

Language

English

College

Marriott School of Business

Department

Marketing

University Standing at Time of Publication

Full Professor

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