Service Supply Chains: Introducing the Special Topic Forum

Keywords

service supply chains (SSC), SCOR model (source–make–deliver), service supply chain perspectives

Abstract

This article introduces the Special Topic Forum (STF) on Service Supply Chains (SSC). A fundamental purpose of the STF is to more clearly define the field of SSC research and to provide conceptual foundations, as well as empirical observations. A review of SSC literature shows three perspectives of SSC research that correspond to the source-make-deliver processes from the well-known supply chain operations reference (SCOR) model. The STF contains articles that assume each of the three SSC perspectives: sourcing of services, making services, and services involved in product delivery. A fourth paper introduces a newer perspective in which the customer is the center of a network of interrelated service providers. This STF can serve as a springboard for future SSC research.

Original Publication Citation

Sampson, S. E., and Spring, M, 2012, “Service Supply Chains: Introducing the Special Topic Forum,” Journal of Supply Chain Management, Vol. 48, No. 4, pp. 3-7.

Document Type

Peer-Reviewed Article

Publication Date

2012

Publisher

Journal of Supply Chain Management

Language

English

College

Marriott School of Business

Department

Marketing

University Standing at Time of Publication

Full Professor

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