Benchmarking trust signals in supply chain alliances: moving toward a robust measure of trust

Authors

Stephen L. Jones, University of Minnesota
Stanley E. Fawcett, Georgia Southern University
Amydee M. Fawcett, University of Arkansas, Fayetteville
Cynthia Wallin Blair, Brigham Young University - ProvoFollow

Keywords

supply chain trust, alliance management, trust measurement

Abstract

Trust is a vital ingredient in modern supply chain (SC) alliances. Yet, most measures of trust are rather simplistic. This paper aims to review the trust literature to identify the different facets of SC trust. A multi‐faceted measure of trust is then developed and used to benchmark the extent to which trust signals are used in alliance management.

Original Publication Citation

Jones, S., S. Fawcett, A. Fawcett, C. Wallin. 2010. “Benchmarking Trust Signals in Supply Chain Alliances: Moving Toward a Robust Measure of Trust.” Benchmarking: An International Journal, 17(5), 705-727.

BYU ScholarsArchive Citation

Jones, Stephen L.; Fawcett, Stanley E.; Fawcett, Amydee M.; and Blair, Cynthia Wallin, "Benchmarking trust signals in supply chain alliances: moving toward a robust measure of trust" (2010). Faculty Publications. 8340.
https://scholarsarchive.byu.edu/facpub/8340

Document Type

Peer-Reviewed Article

Publication Date

2010

Publisher

Benchmarking: An International Journal

Language

English

College

Marriott School of Business

Department

Marketing

University Standing at Time of Publication

Associate Professor

Copyright Use Information

https://lib.byu.edu/about/copyright/