On Baldrige Core Values and Commitment to Quality

Keywords

malcolm baldrige quality framework, managerial perceptions of quality, operations and supply chain management

Abstract

This paper reports the results of a study comparing the perceptions of supply chain and operations managers relative to the core values of the Malcolm Baldrige National Quality Award. The authors’ results showed agreement between operations and supply chain managers relative to a high emphasis on results orientation, customer-driven quality, creating value, and focus on innovation. Operations managers tended to prioritize partnering, social responsibility, and future orientation more than supply managers. On the other hand, supply chain managers prioritized organizational and personal learning higher than did operations managers. An exploratory stepwise regression analysis was per-formed for supply chain managers, operations managers, and both groups combined (overall),with the dependent variables being “quality as a strategic priority,” “executive managers providing clear guidelines for improvement,” and “strength of the firm’s quality orientation.”

Original Publication Citation

Ogden, J., C. Wallin, T. Foster. 2010. “On Baldrige Core Values and Commitment to Quality.” Quality Management Journal, 17(3), 21-34.

Document Type

Peer-Reviewed Article

Publication Date

2010

Publisher

Quality Management Journal

College

Marriott School of Business

Department

Marketing

University Standing at Time of Publication

Associate Professor

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