Keywords

Internal review, self-assessment, assessment culture, self-evaluation, accountability value description, strategic planning

Abstract

In between university level assessments, the BYU Library conducts internal reviews of each library department, describing its value to the library and university, and providing recommendations for improvement. The process used a team of library employees in departments not under review and an external reviewer to conduct the internal review. Using a case-study approach, the development of an internal review system, its meta-evaluation at the end of its first cycle, and the on-going efforts to improve the internal review process are described. Using a graduate level evaluation class followed by a task force, changes were made to the internal review process that has standardized assessment, allowed flexibility for each department, and solidified training for both the department under review and the review team. Each of the findings and recommended changes helped to address the internal review’s first-round weaknesses and struggles. The result is a stronger, consistent process that provides additional training and guidance for each internal review. This article is a case study that describes a library wide process used by an academic library to describe the value of each department and to provide feedback for improvement between university reviews. The process engages all library employees as each department is reviewed and helps to create a culture of assessment. This article reviews the history and progress of a LIR to evaluate an academic library’s value and to provide data for improvement. The process may be used or adapted by other libraries.

Original Publication Citation

JOURNAL OF LIBRARY ADMINISTRATION