Understanding trust in online course design

Keywords

instructional design, online course design

Abstract

This study reports research on instructional designers’ experiences of trust in the context of online course design in a university setting. Through semi-structured interviews with designers, we explored how trust showed up as a meaningful phenomenon in their experience and how they went about increasing trust in their relationships with faculty members. Our analysis of interviews suggested two major themes related to how trust fit into designers’ working experiences. First, designers experienced at least three different forms of trust: (1) self-trust; (2) trust in faculty; and (3) organizational trust. Second, designers pursued at least two strategies to nurture trust in design work: (1) cultivating trusting relationships; and (2) building trust through buy-in. Given the various ways in which trust was experienced, and the complicated interconnec- tions between forms of trust reported by participants, we conclude by discussing the significance of trust as a key aspect of instructional design practice.

Original Publication Citation

McDonald, J. K., & Yanchar, S. C. (2024). Understanding trust in online course design. TechTrends. https://doi.org/10.1007/s11528-024-00940-7

Document Type

Peer-Reviewed Article

Publication Date

2024-02-20

Publisher

Springer

Language

English

College

David O. McKay School of Education

Department

Instructional Psychology and Technology

University Standing at Time of Publication

Full Professor

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