Keywords

Intensive care, Patient satisfaction, Healthcare quality, Patient experience

Abstract

Background: Patients’ perceptions of the quality of their hospitalization have become important to the American healthcare system. Standard surveys of perceived quality of healthcare do not focus on the Intensive Care Unit (ICU) portion of the stay. Our objective was to evaluate the construct validity and internal consistency of the Intermountain Patient Perception of Quality (PPQ) survey among patients discharged from the ICU. Methods: We analyzed prospectively collected results from the ICU PPQ survey of all inpatients at Intermountain Medical Center whose hospitalization included an ICU stay. We employed principal components analysis to determine the constructs present in the PPQ survey, and Cronbach’s alpha to evaluate the internal consistency (reliability) of the items representing each construct.

Results: We identified 5,680 patients who had completed the PPQ survey. There were three basic domains measured: nursing care, physician care, and overall perception of quality. Most of the variability was explained with the first two principal components. Constructs did not vary by type of respondent.

Conclusions: The Intermountain ICU PPQ survey demonstrated excellent construct validity across three distinct constructs. This, in addition to its previously established content validity, suggests the utility of the PPQ survey as an assay of the perceived quality of the ICU experience.

Original Publication Citation

Brown SB, McBride G, Collingridge DS, Butler JM, Kuttler KG, Hirshberg EL, Jones JP, Hopkins RO, Talmor D, Orme J; Center for Humanizing Critical Care. (2015). Validation of the Intermountain Patient Perception of Quality (PPQ) Survey among survivors of an intensive care unit admission: A retrospective validation study. BMC Health Services Research, 15(1), 155

Document Type

Peer-Reviewed Article

Publication Date

2015

Publisher

Brown et al.; licensee BioMed Central

Language

English

College

Family, Home, and Social Sciences

Department

Psychology

University Standing at Time of Publication

Full Professor

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Psychology Commons

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