The Psychology of Quality
Psychology of quality, behavioral psychology, quality
For the most part, the management world has utilized the principles of behavioral psychology in its work. This paper questions the philosophical assumptions of behavioral psychology as they apply to quality and outlines an alternative based on building and sustaining personal and corporate relationships. Philosophical and scientific evidence is presented which argues that the psychology of quality needs to focus on relationships rather than controlled outcomes.
Original Publication Citation
Judd, D. K. and R. E. Winder. (1995). The Psychology of Quality. Total Quality Management Journal 14(3), 287-291.
BYU ScholarsArchive Citation
Judd, Daniel K. and Winder, Richard E., "The Psychology of Quality" (1995). Faculty Publications. 3292.
Taylor & Francis
© 1995 Journals Oxford Ltd