Title

The Psychology of Quality

Keywords

Psychology of quality, behavioral psychology, quality

Abstract

For the most part, the management world has utilized the principles of behavioral psychology in its work. This paper questions the philosophical assumptions of behavioral psychology as they apply to quality and outlines an alternative based on building and sustaining personal and corporate relationships. Philosophical and scientific evidence is presented which argues that the psychology of quality needs to focus on relationships rather than controlled outcomes.

Original Publication Citation

Judd, D. K. and R. E. Winder. (1995). The Psychology of Quality. Total Quality Management Journal 14(3), 287-291.

Document Type

Peer-Reviewed Article

Publication Date

1995

Publisher

Taylor & Francis

Language

English

College

Religious Education

Department

Ancient Scripture

University Standing at Time of Publication

Full Professor

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