Using Web-Based Technology to Facilitate Client Engagement

Keywords

Scheduling, Client attrition, Session attendance

Abstract

To meet the needs of clients, mental health clinics must offer responsive, organized intake procedures. Clients who receive rapid intervention when they request therapy services are more likely to attend and benefit from therapy. The present study examined the effects of implementing a web-based scheduling program on treatment delays and first session attendance. Results indicated that the use of a web-based scheduling system significantly reduced the number of days clients waited for a first appointment and increased the number of kept appointments. Additionally, clients provided with an immediate response to their request for treatment successfully terminated from therapy after fewer sessions.

Original Publication Citation

Tambling, R. B., Johnson, L. N., Templeton, G. B., Melton, M. S. (2007) Using web-based technology to facilitate client engagement. Contemporary Family Therapy, 29, 177-183. (DOI) 10.1007/s10591-007-9037-z

Document Type

Peer-Reviewed Article

Publication Date

2007-06-12

Permanent URL

http://hdl.lib.byu.edu/1877/5344

Publisher

Contemporary Family Therapy

Language

English

College

Family, Home, and Social Sciences

Department

Family Life

University Standing at Time of Publication

Associate Professor

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