Training, LMS, CBT, Software, Self-Efficacy, Interactive Learning
Using a story-based approach to training helps learners relate to the content being taught and see real-world application to what they are learning. Keeping the training focused on the specific needs of the learners helps that training to be more effective and the learners to feel the value of what they are learning. This project focused primarily on building the self-efficacy of learners who do not feel confident using technology. This was accomplished by using a narrative to help learners connect with the content and incorporating interactive exercises that expose them to mastery experiences designed to build their confidence.
BYU ScholarsArchive Citation
Hodge, N. (2020). New Customer Training: Building Confidence to Achieve Success. Unpublished masters project manuscript, Department of Instructional Psychology and Technology, Brigham Young University, Provo, Utah. Retrieved from https://scholarsarchive.byu.edu/ipt_projects/26
David O. McKay School of Education
Instructional Psychology and Technology
Master's Project or PhD Project