Keywords
collaboration technologies, emotional communication, emotional intelligence
Abstract
Collaboration technologies often are effective but sometimes they can distort messages, especially in emotional communication. We propose and test a theoretical model to explain how different technologies and message characteristics influence the emotional responses of recipients and how recipients evaluate the emotional content of the messages. Two collaboration technologies—email and voicemail—were examined because they differ in richness and naturalness. As some individuals are more capable in interpreting and understanding emotion, we also examined the role of emotional intelligence. The results show that a message sent via email was likely to trigger a different immediate psychophysiological emotional response and be evaluated differently by the recipient than the same message sent using voicemail, depending on the content of the message, its tone, and the emotional intelligence of the recipient.
Original Publication Citation
"You Said What? Assessing the Impact of Collaboration Technologies and Message Characteristics Using Physiological Measures", Hawaii International Conference on System Sciences, Pages 442-451, IEEE, 2014
BYU ScholarsArchive Citation
Wells, Taylor M. and Dennis, Alan R., "You Said What? Assessing the Impact of Collaboration Technologies and Message Characteristics using Physiological Measures" (2014). Faculty Publications. 9519.
https://scholarsarchive.byu.edu/facpub/9519
Document Type
Conference Paper
Publication Date
2014
Publisher
Hawaii International Conference on System Sciences
Language
English
College
Marriott School of Business
Department
Information Systems Management
Copyright Status
© 2014 IEEE
Copyright Use Information
http://lib.byu.edu/about/copyright/