The Value of Distrust in Computer-Based Decision-Making Groups


distrust, decision-making groups


We present a creative approach to improve the effectiveness of decision-making groups in solving nonroutine problems by introducing increased distrust into the group. Our theory is proposed through an extension and empirical test of Schul et al.’s [1] distrust model in an online group decision-making domain. We find that an increase in distrust among group members led to an increase in group decision accuracy for nonroutine problems. This demonstrates that through a distrust stimulus, members of decision making groups can better solve nonroutine problems. This paper also demonstrates how simple environmental abnormalities can increase distrust and trust in computer-based decision-making groups. Various trust- and distrust-related measures were also tested and validated to further research in this area.

Original Publication Citation

"Lowry, P. B., Giboney, J. S., Schuetzler, R., Richardson, J., Gregory, T., Romney, J., & Anderson, B. (2010). The value of distrust in computer-based decision-making groups. In Proceedings of the 43rd Hawaii International Conference on System Sciences."

Document Type

Conference Paper

Publication Date


Permanent URL


In Proceedings of the 43rd Hawaii International Conference on System Sciences




Marriott School of Business


Information Systems

University Standing at Time of Publication

Assistant Professor