Library Services Navigation: Improving the Online User Experience

Keywords

Library website design, Library services, Service discovery, Web applications

Abstract

While the discoverability of traditional information resources is often the focus of library website design, there is also a need to help users find other services such as equipment, study rooms, and programs. A recent assessment of the Brigham Young University Library website identified nearly two hundred services. Many of these service descriptions were buried deep in the site, making them difficult to locate. This article will describe a web application that was developed to improve service discovery and to help ensure the accuracy and maintainability of service information on an academic library website.

Original Publication Citation

Rennick, B. (2019, March). Library services navigation: Improving the online user experience. Information Technology and Libraries 38(1), 14–26. https://doi.org/10.6017/ital.v38i1.10844

Document Type

Peer-Reviewed Article

Publication Date

2019-3

Permanent URL

http://hdl.lib.byu.edu/1877/5873

Publisher

Information Technology and Libraries

Language

English

College

Harold B. Lee Library

University Standing at Time of Publication

Full Professor

Link to Full Text

Share

COinS