Passwords as the primary form of authentication on the web have many issues, such as password re-use across sites and difficulty in remembering secure passwords. The FIDO Alliance has created a passwordless system that has with support from companies like Google, Apple, and Microsoft: FIDO2. Studies have shown so far that users find FIDO2 usable on personal computers, but no work has been published on its usability on mobile devices. I conducted a lab study in which participants used FIDO2 passwordless authentication with hardware tokens on a mobile phone. Participants found FIDO2 usable on mobile devices, but had similar fears as participants in prior studies, primarily revolving around account loss. I also found that showing participants an instructional video after they had used FIDO2 on a mobile device increased perceived usefulness and likelihood of adoption, though usability scores remained about the same.
College and Department
Physical and Mathematical Sciences; Computer Science
BYU ScholarsArchive Citation
Lambert, Stephen, "A Usability Study of FIDO2 Hardware Tokens on Mobile Devices" (2022). Theses and Dissertations. 9781.
usability, FIDO2, paswordless authentication