In 2018 the Utah Department of Transportation (UDOT) funded a study in which data were collected to evaluate performance measures for UDOT's Incident Management Team (IMT) program. After that study was completed, UDOT received funding to expand the size of its IMT program. Additionally, TransSuite, a data source used by the UDOT Traffic Operations Center to log incident-related data, was reconfigured to provide a higher quantity of performance measure data. This study made use of the new data source, in addition to Computer Aided Dispatch logs provided by the Utah Highway Patrol that were used in the first study, to collect performance measure data of the expanded program and measure the impacts of the IMT program expansion. Using these two datasets, a reanalyzed 2018 dataset and a new 2020 dataset, a comparison of performance measures was made. Performance measures studied included those defined as important by the Federal Highway Administration's Focus States Initiative in 2009, namely Roadway Clearance Time, Incident Clearance Time, and Response Time. These performance measures were calculated for IMT responders at 320 incidents in 2018 and 289 incidents in 2020. In addition, data regarding the affected volume associated with incidents, the excess travel time accumulated due to incidents, and the excess user cost associated with incident congestion were gathered. In 2018, 188 incidents were analyzed for these user impacts, and in 2020 144 incidents were analyzed. Statistical analyses were conducted to compare IMT performance between the two years and to determine relationships between performance measures and user impacts. The effects of the COVID-19 pandemic affected traffic volumes during this study, and statistical analyses were adjusted to account for volume differences between the two years. Results indicated that the expansion of the IMT program has allowed UDOT to respond faster to incidents, and respond to a larger quantity of incidents over a larger coverage area and in extended operating hours. Performance of the expanded IMT program has had significant effects in reducing incident-related congestion and its costs.



College and Department

Ira A. Fulton College of Engineering and Technology; Civil and Environmental Engineering



Date Submitted


Document Type





traffic incident management (TIM), incident management team (IMT), performance measures, response time, roadway clearance time, incident clearance time, excess travel time, excess user cost, COVID-19



Included in

Engineering Commons