This study presents an understanding of the role of transparency in the communication processes of agencies of the United States Federal Government, as guided by principles of stakeholder management, models of public relations, and a model for government agency communication. These theories and models all suggest that increased openness in organizations will result in improved organizational functioning and in some instances, increases in organizational trust. The perspectives presented in this paper were collected through eighteen semi-structured in-depth interviews of professional communicators for various agencies in the United States Federal Government. The data shows that government communicators recognize the need for transparency in a democratic government, and also illustrates factors that both enhance and constrain transparency. Most of the limited research on government agency communication has focused on media relations and agency spokespersons. The value this exploratory study provides is that it illustrates government communicators understand the value of transparency in communication practices and provides a model for transparency in government agency communication. The research also shows a need for future research to strengthen theory, expand models, and provide examples of how to effectively implement transparency enhancing practices in government communication.
College and Department
Fine Arts and Communications; Communications
BYU ScholarsArchive Citation
Fairbanks, Jenille, "Transparency in the Government Communication Process: The Perspective of Government Communicators" (2005). Theses and Dissertations. 722.
Public Affairs, Public Relations, United States Federal Government, models of public relations, transparency, communication, government agency communication, stakeholder management