This report describes the development process of the Deutsche Bank Intro to Controls instructional training tool. This course utilizes a multi-faceted, blended approach, including web-based training, simulation, and instructor-led training components to teach complex banking operations. The report includes a literature review describing instructional theories, and strategies concerning the use of a blended approach in the training of complex systems and operations. The report also includes a description of the formative evaluation process and results. These results demonstrated a positive response to the content and instructional strategies employed in the training, as well as the need for future research to evaluate long-term effects of the training. Finally, the report contains a critique of the project, discussing its strengths, its weaknesses, and opportunities for future training projects.
College and Department
David O. McKay School of Education; Instructional Psychology and Technology
BYU ScholarsArchive Citation
Young, Jodi, "Banking Transactions and Controls Training for Deutsche Bank Operations Employees" (2006). Theses and Dissertations. 1129.
Training, Blended Learning Solutions, Simulations, Banking Operations