Keywords

Service Design, Double Diamond Framework, Participatory Design, Collaborative Learning, Instructional Psychology & Technology, Course Design, Experiential Learning, Social Learning, Project-Based Learning

Description

This paper outlines the creation of a 1.0 credit course, "Intro to Service Design," tailored for graduate students in the Instructional Psychology & Technology Department and undergraduate students in various design disciplines at Brigham Young University. Drawing from international experiences and industry frameworks, the course equipped students with comprehensive skills in Service Design, emphasizing human-centered and collaborative approaches. Through a series of hands-on activities, students explored the Double Diamond Framework, participatory design, and interdisciplinary collaboration, culminating in the development of portfolio-worthy projects. The paper delves into the course design, learner analysis, implementation plan, and assessment strategies, providing a holistic view of the innovative educational endeavor.