inventory shrinkage, management, employee theft, shoplifting
One of my good friends, Joseph Nelson, tried to convince me that inventory shrinkage was mostly a management problem. Based on his experience as a store manager, Joe claimed that the conduct and example of top management were the most important factors in curtailing shoplifting and employee theft. I was much more inclined to focus on the dishonesty of customers and employees.
Original Publication Citation
D.J. Cherrington, "Good Management's Impact: Controlling Inventory Shrinkage", The Hayes Report on Loss Prevention Volume 25, Issue 1, Pages 2, Hayes International, Wesley Chapel, FL, 1, 21.
BYU ScholarsArchive Citation
Cherrington, David J., "Good Management’s Impact on Inventory Shrinkage" (2009). All Faculty Publications. 834.
Marriott School of Management
© 2010 Hayes International.
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