knowledge transfer, trust, trustworthiness, causal ambiguity
The recognition that better use of existing internal knowledge could enhance survival chances or organizations has spawned substantial interest in the transferability of routinized, experiential learning to additional settings within the organization Previous research has established that trustworthiness of the source enhances such knowledge transfer. More recent work, however, suggests that this may not always be the case. Yet, little systematic attention has been paid to moderating conditions. The major purpose of this paper is to identify a moderator, causal ambiguity, which delineates the conditions as to when and how a recipient's perception of the trustworthiness of a source affects the effectiveness of the transfer or organizational practices.
Original Publication Citation
Szulanski, G., Cappetta, R., Jensen, R.J. 24. When and How Trustworthiness Matters: Knowledge Transfer and the Moderating Effect of Causal Ambiguity. Organization Science 15 (5): 6-613.
BYU ScholarsArchive Citation
Jensen, Robert J.; Szulanski, Gabriel; and Cappetta, Rossella, "When and How Trustworthiness Matters: Knowledge Transfer and the Moderating Effect of Causal Ambiguity" (2004). All Faculty Publications. 1039.
Institute for Operations Research and Management Sciences - INFORMS
Marriott School of Management
© 2004 INFORMS
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