Journal of Undergraduate Research


security messages, comprehension, eye-tracking


Marriott School of Management


Information Systems


The comprehension of security messages can be a difficult task to decipher, as comprehension works through a series of stages. The four major steps in comprehension are attention, semantics, syntax, and pragmatics, as outlined by figure 1 below. Through the use of eye-tracking, we were able to focus on parts of security messages that inhibited understanding and make changes to ensure users were following through each step of comprehension and therefore making wise security decisions. Eye-tracking proved to be an excellent tool for comprehension as the data gives immediate measures of attention, with difficult words or phrases being stared at or reread multiple times compared to simple sentences.

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