Repairing Workplace Relationships: The Salience of Accounts and Circumstantial Moderators

Authors

Brian Reschke, Brigham Young University
Dr. Kristen B. DeTienne, Brigham Young University

Keywords

workplace relationship, relationship repair, salience of accounts, circumstantial moderators

College

Marriott School of Management

Department

Management

Abstract

Misunderstandings, breaches of trust, and unmet expectations are frequent in the workplace. Accounts, or explanations of behavior, are often deployed by alleged offenders to reshape others‟ attributions regarding conduct. In recent years, scholars have returned to the question of how rifts in workplace relationships are ameliorated through accounts such as apologies, excuses, and denials. This area is identified with the relationship repair research domain (Dirks, Lewicki, & Zaheer, 2009).

Recommended Citation

Reschke, Brian and DeTienne, Dr. Kristen B. (2013) "Repairing Workplace Relationships: The Salience of Accounts and Circumstantial Moderators," Journal of Undergraduate Research: Vol. 2013: Iss. 1, Article 2491.
Available at: https://scholarsarchive.byu.edu/jur/vol2013/iss1/2491