Keywords

Academic libraries, evaluation, surveys, user feedback, user satisfaction, reference training

Abstract

Libraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services.

Original Publication Citation

Camacho, Leticia, Brian Wages & Taylor Harris (2019) The Ultimate Survey: Asking One Question at a Time to Get Feedback from Library Users, The Reference Librarian, DOI: 10.1080/02763877.2019.1642289 https://doi.org/10.1080/02763877.2019.1642289

Document Type

Peer-Reviewed Article

Publication Date

2019-07-25

Publisher

Taylor & Francis Group

Language

English

College

Harold B. Lee Library

University Standing at Time of Publication

Administration

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