This study explores the impact of cultural competence on success in completing key missionary tasks. Qualitative survey results are supported by data from an intercultural effectiveness assessment and a Mandarin Chinese listening proficiency test to describe themes related to missionary communicative success and to explore correlations between intercultural effectiveness and listening proficiency. Missionary communicative tasks are clarified into themes:"obtaining referrals,"obtaining teaching opportunities," and"helping people make and keep commitments." Factors perceived as associating with communicative success include"feeling and communicating love" and receiving"spiritual guidance." The effect of training on intercultural competence is also described. The intercultural effectiveness subcategory of positive regard is shown to have significant correlation with listening proficiency and with missionaries' perceptions of their own awareness of Chinese culture. Suggestions are made for further research and program development.
College and Department
Humanities; Center for Language Studies
BYU ScholarsArchive Citation
Lucero, David Milford, "Impact of Intercultural Competence on Communicative Success in L2 Environments(With Reference to Missionaries of The Church ofJesus Christ of Latter-day Saints)" (2019). Theses and Dissertations. 7775.
intercultural effectiveness, intercultural competence, listening proficiency, missionaries, The Church of Jesus Christ of Latter-day Saints, communicative tasks, Mandarin, Chinese